How Long Does It Take Rolex To Get A GMT Master Serviced?


How Long Does It Take Rolex To Get A GMT Master Serviced?

Rolex Turnaround Time


One question many people have prior to ordering Rolex GMT-Master service is how long will it take? It is important to address that issue. The time it takes Rolex to service a watch would be useful to know and also Rolex GMT Master II service cost.

How long does it take Rolex? On average servicing is between 6 and 8 weeks for watches

Rolex has an average turnaround time of 6 weeks for servicing a Rolex GMT-Master timepiece. There have been reports that Rolex owners have enjoyed faster turnaround times when the Rolex GMT-Master is dropped off and picked up at the Rolex Service Center.

When you post a Rolex GMT-Master, it takes a week to ten days for the watch to be received and returned to you. So, you need to plan for an average of 7 weeks turnaround time to service your Rolex GMT-Master.

It is very important that you approve and authorize Rolex to service your Rolex GMT-Master as soon as you receive an estimate and bill from the Rolex Service Center in order to ensure that the Rolex Service is completed in the shortest time possible.

How To Send A Watch To Service


Watches can be sent in for service in a variety of ways. For you to be able to make an informed decision, here is some information you should know.

Sending a Rolex GMT-Master in for service can be done in three ways.

  1. Drop-off and pick-up at the Rolex Service Centre
  2. Sending your Rolex GMT-Master by mail
  3. Drop-off and pick-up at local Rolex retailers

1. Watches Drop-Off And Pick-Up At The Rolex Center


The Rolex Service Centers are dedicated to servicing Rolex GMT-Master watches. In the event of service need for a Rolex GMT-Master, it will be done at a Rolex Service Centre in your home country. Watches from Rolex do not typically need servicing in Switzerland.

Make an appointment to drop your Rolex GMT-Master off at a Rolex Service Centre if one is located in your city. Additionally, you can pick up the Rolex watch when it has been serviced. If you would like to make an appointment, contact Rolex Customer Service in your country. A representative can help you arrange an appointment. There is a lounge where Rolex watch owners can drop off their Rolex GMT-Master. It was an excellent experience from beginning to end. 

The Rolex Service Centres are not all conveniently located near everyone. There have been reports of people servicing their Rolex watches during their holidays in Singapore.

Official Rolex Retailer Customer Service Phone Number


You should contact a Rolex Centre Service located near you if you need service on your Rolex GMT-Master. If you have a Rolex GMT-Master watch to send, they will advise you on how to do it.

  • Rolex Customer Service Australia +61 3 9654 3988
  • Rolex Customer Service Canada +1 416 968 1100
  • Rolex Customer Service France+33 1 44 29 01 50
  • Rolex Customer Service Germany +49 221/ 1650 0
  • Rolex Customer Service Hong Kong +852 2249 8888
  • Rolex Customer Service India +91 22 6625 3600
  • Rolex Customer Service Singapore +65 6737 9033
  • Rolex Customer Service South Africa +27 11 784 9230
  • Rolex Customer Service Spain +34 91 426 49 00
  • Rolex Customer Service Switzerland +41 22 302 22 00
  • Rolex Customer Service UK (United Kingdom) +44 20 7024 7300
  • Rolex Customer Service US (United States) +1 212 758 7700

2. Sending Your Rolex By Mail


Rolex will provide instructions on how to send your Rolex watch for service after you contact the Rolex Service Centre. Rolex's procedures for sending watches to the service center are outlined in an emailed document.

The most important thing is not to send your Rolex GMT-Master before you receive the Rolex Service Center instructions. When it comes to sending Rolex watches, they have rigid protocol to follow. If your Rolex watch is wrapped and sealed in a box, be sure to follow the specific instructions of the Rolex Service Centre.

Rolex returns the parcel unopened if you fail to follow the instructions.

Rolex Service Mailing Instructions


The instructions might change, so you'll have to follow the instructions Rolex sends you. Here is an outline of what a Rolex Service Center might ask:

  • Complete and remove the Rolex form's bottom section. Your Rolex GMT-Master must be accompanied by this form.
  • Sturdy boxes are the best packaging for Rolex watches. Rolex GMT-Master should be securely positioned inside boxes so that it does not move around.
  • The original Rolex box you received when you purchased your Rolex GMT-Master should not be used for packaging or sent to the Rolex Service Center.
  • The Rolex company suggests wrapping the Rolex GMT-Master with several layers of soft tissue paper and then covering it with bubble wrap.
  • Put tissue paper or another packing material in the box. The Rolex GMT-Master must be placed in the middle of the box.
  • Rolex GMT-Master watches should not be able to move within the box because of the packing material.
  • Place the completed form on top of the packing material along with any relevant documentation, such as the Rolex warranty card.
  • For accurate processing in Rolex's service centre database, complete the Rolex's form legibly.
  • Brown paper tape should be used to close and secure the box. Plastic tape should not be used in order to prevent package tampering.
  • Mail your package to your chosen Rolex Service Center.

Green Warranty Card for the Rolex Servicing

Rolex watches must be accompanied by the Rolex warranty plastic card. You may wish to contact Rolex Service Center if you do not have the card before you send your Rolex GMT-Master.

Service take longer by mail - Watches should be send Registered mail to Rolex

Registered mail is required for the parcel with your Rolex GMT-Master. Depending on the country, the system varies: the parcel must have a tracking number and the recipient must sign for it. You should be able to track a parcel online if possible.

You can also take out an insurance policy for safe delivery that covers up to a certain amount if it is lost or damaged. You will be asked to declare the content and value of the content.

Checklist For Sending Your Rolex By Post


1. Pack the Rolex GMT Master according to Rolex instructions

If you are sending Rolex a parcel, make sure that it is taped with brown paper. All parcels sealed in plastic or with cellophane tape will be returned to the Rolex Service Centre. Watches will be returned immediately by Rolex.

2. Warranty Card for the Rolex

When sending the Rolex GMT-Master, include the Rolex mailing form as well as the warranty card when instructed.

3. Parcel sent to Rolex via registered mail

If you are sending a parcel to a Rolex Service Center, it will need a tracking number and signature

3. Drop-Off And Pick-Up At A Local Rolex Retailer


On the green plastic card that you receive when receiving your Rolex GMT-Master watch, you will find the name of the Rolex Dealer where the watch was purchased.

Regardless of whether you purchased the Rolex in their store or not, Rolex retailers provide aftercare service. 

Rather than service your Rolex GMT-Master, the local Rolex retailer acts as a pickup and drop-off point. The authorized Rolex dealer can send back your Rolex watch for servicing if you drop it off. Rolex has a store locator on their website if you do not know where your nearest Rolex Boutique or Authorized Rolex store is.

Whether Google maps distinguishes between an official Rolex store and any other store that sells Rolex watches is unclear. Rolex.com, therefore, is the best resource for finding local Rolex dealers.

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